Terms of service
Overview
This website is operated by Value World Furniture. Throughout the site, the terms “we”, “us” and “our” refer to Value World Furniture. Value World Furniture offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 – Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your province or territory of residence, or that you are the age of majority in your province or territory of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Unless otherwise specified, the Materials and Content on the Website are displayed solely for the purposes of promoting our products available in Canada and we make no representation that any products or services referred to in the Website are appropriate for use in or available for delivery to other locations outside of Canada. Those who choose to access the Website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Section 3 – Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 – Modifications to the Service, Products, and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
The prices displayed are in Canadian Dollars and are valid and effective only within Canada. Prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price, or in some cases you may be instructed to contact the store for shipping rates. You are responsible for the payment of any shipping and handling charges and taxes that may apply to your order.
Products and services purchased through the Website must be paid for by Visa, MasterCard, American Express or PayPal (where available through checkout). Some promotional events may be available for limited times. We cannot confirm the price of a product until your order is accepted.
Section 5 – Products or Services (If Applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to final sale, return or exchange only. Please review our Return Policy for more information.
This Website displays products available for purchase in Canada; however, not all products are available at all times and products may be changed, substituted or discontinued at any time, without notice. Due to our large selection, not every product displayed on our website is available for viewing in our showroom.
Products labelled as “Available: In-store Only” (if shown) indicate the product is available for purchase in-store and not online. Many featured items are selected in limited quantities and are available while supplies last.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Product dimensions listed on the Website may be approximate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 – Warranty
All items are covered by a one year manufacturer’s warranty (unless otherwise noted) starting at the date of delivery of the furniture to your home, or at the time of pickup from our warehouse. We will service the warranty on behalf of the manufacturer of the product for one year only (no exceptions). Clearance items are exempt. (No warranty on floor models or “as is” products)
Mattresses must be purchased with a mattress protector in order to be covered fully by manufacturer warranty due to hygienic reasons. If a mattress protector is not purchased along with a mattress, warranty may be void depending on the manufacturer. Mattress warranties vary by brand and model; warranty terms will be provided with your purchase where applicable.
Section 7 – Order Acceptance and Payment
Your properly completed and submitted online order constitutes your offer to purchase the products and services selected in your order. Your order will be deemed to be accepted only if and when we send a notice of acceptance of your order by email to your email address. The total price of your order will be charged to your payment method at the time of our acceptance of your order.
Please allow about 1 to 2 business days for customer service to process your order.
We will confirm stock availability and advise if there are any back orders or delays on your purchase. Additional delivery fees may be applicable to remote or hard-to-reach delivery areas. Areas outside of major towns may take additional time to reach the destination.
Section 8 – Contests
Any contest (a “Contest”) is organized and sponsored by Value World Furniture (“Sponsor”) and managed by Value World Furniture (“Administrator”), unless otherwise stated in the contest post or rules.
By entering, participants agree to comply with the official rules and accept all decisions made by the Sponsor and Administrator. Contests are void where prohibited by law.
Unless otherwise stated, contests are open to residents of British Columbia who have reached the age of majority in British Columbia at the time of entry. Employees, contractors, their immediate family members, and individuals residing in the same household as those employed by the Sponsor are not eligible to participate.
The Contest is not associated with or endorsed by Facebook, Instagram, Pinterest, X (Twitter), TikTok, or any other social media platforms. If social media actions (e.g., comments/shares) are required, entries must be publicly visible to qualify. Newsletter sign-up entries may require subscription confirmation. Winners may need to respond within 48 hours to claim the prize or an alternate winner may be selected.
Residents of British Columbia may be required to correctly answer a skill-testing question to claim a prize, as required by law. The Sponsor and Administrator may publish the winner’s first name and last initial for promotional purposes.
Prize details, approximate retail value, and any limitations will be disclosed in the contest text. Images used in contest materials may be illustrative and may not represent the exact prize.
Section 9 – Gift Cards
Gift cards issued by Value World Furniture are valid for in-store purchases only unless otherwise stated. Gift cards cannot be used to purchase other gift cards, applied toward previously purchased items, or redeemed for cash unless required by law. Gift cards are non-refundable and non-exchangeable. We reserve the right to modify these terms at any time. Gift cards do not expire and carry no additional fees unless otherwise required by law.
Section 10 – Cancellation of Online Orders (Online Purchases Only)
If you would like to cancel your order, you have within 24 hours following the placement of your order to contact us by email at valueworldfurniture@gmail.com. You will receive a confirmation email once the cancellation is approved. Refunds are issued to the original form of payment. Please allow a processing time of 7–10 business days for the refund to appear from the date of the confirmation email (timing may vary by bank).
Section 11 – Refusal of Delivery on Online Orders (Online Purchases Only)
If an item is refused at delivery, it will be treated as a return and you will be credited to the original form of payment less original shipping charges, less return shipping charges, and less a 20% restocking charge (where applicable).
Please inspect all packages. Our delivery personnel may inspect cartons before delivery; however, if an item arrives damaged, please contact us by email within 3 days of receipt at valueworldfurniture@gmail.com. Items will be considered in good condition unless reported defective within 3 days of receipt. If a carton has damage at the time of delivery, please note “Damaged Package” on the carrier’s paperwork.
Photos of the damaged item are required to process a request for repair or replacement. We cannot accept a return without a return authorization number. Once a return authorization number is issued, we will arrange pickup (where applicable) for the products.
Section 12 – Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
For more detail, please review our Return Policy.
Section 13 – Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms.
Section 14 – Third-Party Links
Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
Section 15 – User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Section 16 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 17 – Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.
Section 18 – Prohibited Uses
In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 19 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Value World Furniture, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some provinces, states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such provinces, states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.